Cancellation & Refund Policy

1. Digital Products and Services

My Invite Studio provides digital hosting and software-as-a-service via our platform. Because our core product—publishing a live, custom wedding website with RSVP capability—involves immediate provisioning of digital resources, cloud storage, and database allocations, our refund policies are strict.

2. Refund Eligibility

All sales and "Publish" fees are universally considered final and non-refundable unless one of the following extremely rare conditions is met:

• Duplicate Charges: You were demonstrably charged twice for the exact same transaction ID or service publishing event due to a proven technical glitch on our end or from our payment processor.
• Complete Non-Delivery: The service was entirely inaccessible upon payment and we were unable to resolve the technical issue within a 72-hour period after you notified us.

We explicitly DO NOT offer refunds for:

• Change of mind after the website has been successfully published.
• Event cancellations, postponements, or delays (e.g., your wedding is called off or moved).
• Inability to use the platform because of local network configurations or restrictions out of our control.
• Failure to understand the described features prior to purchase.

3. Subscription Cancellations

If you are enrolled in a recurring subscription (if applicable), you may cancel your subscription at any time by navigating to your Account Settings. Your cancellation will take effect at the end of the current paid term. You will retain access to the Services through the end of your billing cycle. No prorated refunds will be issued for partially used months.

4. Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated with your issuing bank or credit card company without first contacting My Invite Studio support to resolve the issue, we reserve the right to immediately freeze or permanently delete your account, your published websites, and your stored media data.

5. How to Request a Refund

If you believe you meet the rigorous criteria for a refund (such as a duplicate charge), you must submit a formal refund request within 7 days of the original transaction. Send an email to our billing escalation team:

Approved refunds will be processed and credited back to the original method of payment within 5-10 business days.